{"id":102784,"date":"2019-05-21T12:40:10","date_gmt":"2019-05-21T04:40:10","guid":{"rendered":"http:\/\/www.fagao.me\/?p=102784"},"modified":"2019-05-21T12:40:10","modified_gmt":"2019-05-21T04:40:10","slug":"%e5%87%af%e6%b7%b3crm-%e9%a6%96%e5%80%a1-%e6%b6%88%e8%b4%b9%e8%80%85%e8%bf%90%e8%90%a5-%e5%8f%98%e9%9d%a9%e6%80%9d%e7%bb%b4-%e5%8a%a9%e5%8a%9b%e5%93%81%e7%89%8c%e8%87%b4%e8%83%9c","status":"publish","type":"post","link":"https:\/\/www.fagao.me\/p\/102784.htm","title":{"rendered":"\u51ef\u6df3CRM \u9996\u5021 \u6d88\u8d39\u8005\u8fd0\u8425 \u53d8\u9769\u601d\u7ef4 \u52a9\u529b\u54c1\u724c\u81f4\u80dc"},"content":{"rendered":"<p><img decoding=\"async\" src=\"https:\/\/www.fagao.me\/images\/uploads\/2020_002.jpg\" alt=\"\"><\/p>\n<div 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alt=\"\"><\/p>\n<p>\u6b63\u56e0\u4e3a\u5f3a\u5927\u7684\u5b8c\u6574\u4ea7\u4e1a\u94fe\u548c\u4e0e\u54c1\u724c\u5ba2\u6237\u7684\u4e30\u5bcc\u76f8\u5904\u7ecf\u9a8c\uff0c\u51ef\u6df3\u624d\u6df1\u5207\u660e\u767d\u8ba9\u54c1\u724c\u81f4\u80dc\u7684\u5173\u952e\u8bcd\uff0c\u5fc5\u987b\u662f\u201c\u6d88\u8d39\u8005\u201d\u3002 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CRM\u5728\u5e02\u573a\u73af\u5883\u7684\u8fc5\u901f\u53d8\u5316\u4e2d\u4e0d\u50cf\u8fc7\u53bb\u90a3\u4e48\u7684\u5bcc\u6709\u6210\u6548\uff0c\u800c\u968f\u7740\u6570\u5b57\u5316\uff0c\u793e\u4ea4\u5316\u7684\u5e02\u573a\u8d8b\u52bf\u7684\u5448\u73b0\u4ee5\u53ca\u7ebf\u4e0a\u8d2d\u7269\u7684\u52a0\u901f\u6e17\u900f\uff0c\u66f4\u52a0\u5f00\u653e\u7684\u6570\u636e\u73af\u5883\u4ee5\u53ca\u5927\u6570\u636e\u8fd0\u7528\u7684\u9010\u6e10\u6210\u719f\uff0c\u51ef\u6df3\u8ba4\u4e3aCRM\u5fc5\u987b\u4e5f\u6709\u5f00\u59cb\u771f\u6b63\u7684\u6709\u80fd\u529b\u4ece\u6d88\u8d39\u8005\u672c\u8eab\u51fa\u53d1\uff0c\u5e2e\u52a9\u54c1\u724c\u4ece\u7b2c\u4e00\u6b21\u63a5\u89e6\u6d88\u8d39\u8005\u5f00\u59cb\u4e00\u76f4\u5230\u5b8c\u6210\u6d88\u8d39\u8005\u7684\u6574\u4e2a\u751f\u547d\u5468\u671f\u90fd\u80fd\u7ed9\u4e88\u6d88\u8d39\u8005\u6700\u201c\u6070\u5f53\u201d\u7684\u4f53\u9a8c, CRM\u4e5f\u5c31\u5347\u7ea7\u4e3aCEM \uff08Customer experience management\uff09\uff0c \u4ece\u800c\u6700\u5927\u7a0b\u5ea6\u7684\u4f18\u5316\u54c1\u724c\u7684\u6570\u91cf\u7ef4\u5ea6FS\u548c\u8d28\u91cf\u7ef4\u5ea6AT \u3002\u8fd0\u8425\u597d\u201c\u4eba\u7fa4\u201d\u624d\u662f\u5f53\u524d\u7684\u201d\u6d41\u91cf\u7ea2\u5229\u201d\u6d88\u5931\u4ee5\u540e\u54c1\u724c\u751f\u610f\u63d0\u5347\u7684\u552f\u4e00\u9009\u62e9\uff0c \u540c\u65f6\u4e5f\u662f\u4fdd\u6301\u54c1\u724c\u672a\u6765\u53d1\u5c55\u540e\u7eed\u529b\u7684\u91cd\u8981\u7684\u8861\u91cf\u6807\u51c6\u4e4b\u4e00\u3002<\/p>\n<p>\u6240\u4ee5\u51ef\u6df3\u6df1\u77e5CRM\u884c\u4e1a\u5f62\u52bf\uff0c\u6316\u6398\u201c\u6d88\u8d39\u8005\u201d\u654f\u9510\u89c6\u89d2\u52a9\u529bCRM\u5347\u7ea7\u4e3aCEM\uff0c\u4e8e\u662f\u4ea7\u751f\u4e86\u53d8\u9769\u5f0f\u7684\u201c\u5316\u5b66\u53cd\u5e94\u201d\uff1a <\/p>\n<p>1\u3001\u62c9\u65b0\u4e0d\u518d\u662f\u5e7f\u544a\u89e6\u8fbe\u800c\u662f\u5174\u8da3\u6d88\u8d39\u8005\u7684\u8f6c\u5316\uff1a\u8fc7\u53bb\u7684\u8425\u9500\u662f\u7c97\u653e\u7684\uff0c\u5360\u9886\u4e00\u4e2a\u8425\u9500\u6e20\u9053\u540e\u4e0d\u7528\u770b\u6548\u679c\uff0c\u76f4\u63a5\u770b\u4e1a\u7ee9\u5c31\u884c\uff1b\u800c\u73b0\u5728\u6e20\u9053\u5448\u788e\u7247\u5316\uff0c\u8425\u9500\u65b9\u5f0f\u6b63\u4ece\u6d41\u91cf\u805a\u5408\u578b\u671d\u7cbe\u7ec6\u5316\u8fd0\u8425\u8f6c\u5316\uff0c\u90a3\u4e48\u5982\u4f55\u8ba9\u6709\u9650\u7684\u5e7f\u544a\u6295\u653e\u9884\u7b97\u6700\u5927\u5316\u7684\u4ea7\u51fa\u9ad8\u6f5c\u529b\u4eba\u7fa4\u7684\u8f6c\u5316\uff0c\u9488\u5bf9\u5982\u6b64\uff0c\u51ef\u6df3\u8ba4\u4e3a\u53ef\u4ee5\u901a\u8fc7\u4ee5\u4e0b\u4e24\u79cd\u65b9\u5f0f\uff1a<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.fagao.me\/images\/uploads\/2020_008.jpg\" alt=\"\"><\/p>\n<p>1) 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